Open UI: Siebel 8.1.1.11 Application Side Workflow Designer Screen and DVM Rules Expression Popup not Opening (Doc ID 1981508.1)

Last updated on APRIL 17, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Siebel CRM Call Center - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Issue :
------------
Siebel 8.1.1.11 (IP2013) Application side Workflow Designer screen & DVM Rules Expression popup not opening in Open UI

Expected Behavior:
---------------------
Workflow Designer screen & DVM Rules Expression popup should open up in Open UI

Actual Behavior :
---------
The view is not available / the popup is blank

Steps:
---------

a) Workflow:
Screen: Front Office Workflow
Navigation: In Siebel Application --> Administration - Business Process --> Workflow Designer

b) Data Validation Manager:
Screen:Data Validation Administration Screen
View: FINS Validation Rules View
BC: FINS Validation Rule
Applet: FINS Validation Rule List Applet
Navigation: In Siebel Application --> Administration - Data Validation --> Rules --> Expression Field

Business impact:
-----------------
Unable to use those particular screens

 

Cause

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