XMLPReportServer component does not startup and fails with SBL-SCL-00143: Internal: input disassembly failed error (Doc ID 1981712.1)

Last updated on OCTOBER 14, 2016

Applies to:

Siebel eCommunications - Version 8.2.2.14.3 [IP2014] and later
Information in this document applies to any platform.
***Checked for currency on 10/14/2016***

Symptoms

On : 8.2.2.14.3 [IP2014] version, System Admin

When attempting to connect to the Siebel server after installing IP 2014, component XMLPReportServer does not start and following error is seen in the XMLPReportServer logs:

ERROR
-----------------------
GenericLog GenericError 1 0002500754e2573e:0 2015-02-16 17:04:29 (ccfom.cpp (492) err=4522127 sys=0) SBL-SCL-00143: Internal: input disassembly failed.
SmiLayerLog Error 1 0002500754e2573e:0 2015-02-16 17:04:29 Terminate process due to unrecoverable error: 4522127. (Main Thread)

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Install IP 2014 and make sure that installation is successful
2. Check to see if the Siebel server service is up and running.
3. Check to see if XMLPReportServer component is up and running

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot see the XMLPReportServer component starting and this was causing a setback.

Cause

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