Siebel 8.1.1.11 Is Not Connecting To IMAP over SSL Mail Server, error: JMail client in invalid state! ....SocketTimeoutException: Read timed out (Doc ID 1981732.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Email Response - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.
We have outlook mail server with IMAP protocol.
I've configured the Communication drive and profile as per the bookshelf. I've restarted the siebel server. But I could not find the SMTP / IMAP entry in the 'Communication Inbound Receiver' log file.
Here I'm attaching the spread sheet for the parameters that I'e modified.
Pls' let me know whether I'm missing anything. This is very urgent.

thank you

Symptoms

On : 8.1.1.11 [23030] version, Comms Server & Email Response

when using IMAP over SSL customer was getting this  error:

 

Could not connect to email server. JMail client in invalid state!

nullRead timed out;
nested exception is:
java.net.SocketTimeoutException: Read timed out[Ljava.lang.StackTraceElement;@19bd03e

 

Changes

none

Cause

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