My Oracle Support Banner

Promotion Component Penalty Calculation Not Based On Entered Due Date (Doc ID 1981830.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When disconnecting a promotion that has penalty charges at the Promotion level and on some of the Promotion Components, the penalty calculation for the Promotion Component is being done based off the current date and not the entered due date.

The following workflow steps calculate the penalties at the Promotion and Promotion Component level.

Workflow : ISS Promotion Disconnect Process
Step : Calculate Penalty
Business Service Name : FS Conditional Charge
Business Service Method : GetCondCharge
Advance To : Due Date
Conditional Charge Item Id : Charge Id

Workflow : ISS Promotion Calculate Component Penalty Charges SubProcess
Step : Calculate Penalty
Business Service Name : FS Conditional Charge
Business Service Method : GetCondCharge
Advance To : Today()
Conditional Charge Item Id : Conditional Charge Item Id



Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.