Promotion Component Penalty Calculation Not Based On Entered Due Date (Doc ID 1981830.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When disconnecting a promotion that has penalty charges at the Promotion level and on some of the Promotion Components, the penalty calculation for the Promotion Component is being done based off the current date and not the entered due date.

The following workflow steps calculate the penalties at the Promotion and Promotion Component level.

Workflow : ISS Promotion Disconnect Process
Step : Calculate Penalty
Business Service Name : FS Conditional Charge
Business Service Method : GetCondCharge
Advance To : Due Date
Conditional Charge Item Id : Charge Id

Workflow : ISS Promotion Calculate Component Penalty Charges SubProcess
Step : Calculate Penalty
Business Service Name : FS Conditional Charge
Business Service Method : GetCondCharge
Advance To : Today()
Conditional Charge Item Id : Conditional Charge Item Id



Cause

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