OpenUI Siebel 8.1.1.11 Busy cursor not displayed when value entered in picklist field and using TAB (Doc ID 1981906.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Tools - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.
"Checked for Relevance on 01-Sep-2016”

Symptoms

On : 8.1.1.11.12 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
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Users are not getting busy cursor when entering an non existing value in a pick field and step off.
Pick applet was getting opened after 5 mins with the screen frozen without the busy cursor.

EXPECTED BEHAVIOR
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Busy cursor should be displayed indicating that application is taking time to find record.

STEPS
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The issue can be reproduced at will with the following steps:
• Navigate to Groups Screen
• Select ‘Aggregate View’ – Merge Request
• Create new activity record by clicking New button and select the following values
o Activity Type = Merge Request
o Pick a record for Field ‘Company’
• Now type ‘1-XXXXXX’ on Field ‘Merge Group Id’ and Step off the field. The blue busy icon is not coming and it showing the regular mouse cursor.
• As the screen freezes, if you click again on any part of the view, internet explorer shows “Internet explorer (Not Responding) until the SQL executes which is for 300 seconds.

BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, User will not be aware of the action going on background to bring the pick applet to UI.
As the screen freezes, if user clicks again on any part of the view, internet explorer shows “Internet explorer (Not Responding)

Cause

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