Siebel UCMBatchProcess task getting "Error performing data cleansing: problem sending web service request: Connection timed out" error when sending cleanse request to EDQ (Doc ID 1982452.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Data Quality - Version 8.1.1.10 [23021] and later
Siebel Universal Customer Master - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

FUNCTIONALITY:
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Customer uses Siebel UCM (Universal Customer Master) UCMBatchProcess task to process data from SDH table with Cleansing enabled.  When the task runs, it intermittently encounters the following error:

SBL-APS-00118: Data Quality vendor-specific error: An error occurred when calling function 'sdq_datacleanse ()' in connector 'EDQ': "(-1011) Cleanse problem."
Error performing data cleansing: problem sending web service request: Connection timed out (code 234,307)

IMPACT:

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High: production master data sync. gets blocked

Cause

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