EAI Siebel Adapter Ignoring User Key and Creating Duplicate Records
(Doc ID 1982605.1)
Last updated on FEBRUARY 08, 2021
Applies to:Siebel CRM - Version 8.0 SIA  and later
Information in this document applies to any platform.
Siebel version : 22.214.171.124
Database version : Oracle 126.96.36.199
OS version : Linux x87-64
Customer has a custom business service which is doing an “Upsert” operation on the EAI Siebel Adapter.
In some cases, the user key defined under the Integration Object (IO) appears not be considered, and instead of updating an existing record, a duplicate is inserted.
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