EAI Siebel Adapter Ignoring User Key and Creating Duplicate Records (Doc ID 1982605.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.0 SIA [20405] and later
Information in this document applies to any platform.

Symptoms

SIEBEL VERSION:
Siebel version : 8.2.2.4
Database version : Oracle 11.2.0.2
OS version : Linux x87-64

ISSUE STATEMENT:
Customer has a custom business service which is doing an “Upsert” operation on the EAI Siebel Adapter.

In some cases, the user key defined under the Integration Object (IO) appears not be considered, and instead of updating an existing record, a duplicate is inserted.

Cause

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