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Record Deleted Without Warning When CTRL+ALT+K Then CTRL+D Pressed (Doc ID 1983144.1)

Last updated on NOVEMBER 22, 2019

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] to 8.1.1.11.15 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.10 [23021] version, Client Functionality, users are able to delete the record without warning

User can delete a record (standard method) without confirmation on Open UI / IE 11.

User expects a confirmation (warning) that the record will be deleted: Are you sure you want to delete the selected record "Accounts"?

STEPS
1. Go to Account screen > All Accounts.
2. Create a new Account and save the record.
3. Select the new Account and type [CTRL+ALT+K] to launch About Record (leave the About Record pop-up open).

4. Type [CTRL+D] to delete the record (Note: do this while the About Record is launched).

Result: There is no warning and the record is gone (deleted).

NOTE:  On Chrome, the issue is not reproduced since CTRL+ALT+K is disabled.

Cause

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In this Document
Symptoms
Cause
Solution
References


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