How to Change Email - Inbound Activity Status Field Values set by Set Parentemail Status Business Service

(Doc ID 1983286.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [23030] to [IP2014] [Release V8]
Information in this document applies to any platform.


How to customize the Email - Inbound activity Status after a reply message is sent with success for the inbound email?

Currently it is always set to "Done" status by Business Service Set Parentemail Status and there is no way to set it to another custom value.


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