Persistent Customer Dashboard Does Not Update from the Customer Directory Screen (OpenUI) (Doc ID 1983398.1)

Last updated on MAY 18, 2015

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

 In Siebel Version 8.1.1.14.3

The fields in the Persistent Customer Dashboard don't get populated.

Reproduction Steps:

1. Login siebel ecommunication_enu
2. Go to Customer Directory Screen
3. Drill down on any account
4. Go to View tab - Update Customer Dashboard(Ctrl+Shift+P)
5. Click the Update button in the Dashboard.
6. Nothing happens



Cause

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