Quote/Order Line Items are Created with Wrong Action Codes from Webservices WSDisconnectAssetToQuote or WSDisconnectAssetToOrder (Doc ID 1983755.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel eConfigurator - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

Disconnected promotion components need to have same action code with webservice SISOMDisconnectWebService-Quote as in UI. However all components are disconnected with action code = Update. The webservice call should be able to properly disconnect an active or suspected asset with the correct action codes. This is causing wrong action codes getting added to the line items.

Repro steps:

  1. Create an asset with a promotion and a component. Action for the component is defined as "Disconnect" in the promotion definition. 
  2. Call webservice SISOMDisconnectWebService-Quote and disconnect the promotion 
  3. A new quote is created with 
    1. promotion and action code = Delete 
    2. component and action code = Update

--> This is wrong. The action code needs to be set based on the promotion definition.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms