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OPEN UI: Unable To Click On Radio Buttons For The First Time In SmartScript (Doc ID 1983763.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.11.8 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.9 [IP2013] version, SmartScript

ACTUAL BEHAVIOR
---------------
Customer was unable to click on radio buttons for the first time. It takes two click to select the Answer.

EXPECTED BEHAVIOR
-----------------------
The Answer should be selected on the first click of the Answer

STEPS
-----------------------
1. Open 8.1.1.11.9 in Firefox
2. Import and run a SmartScript which has a Radio Button configured as one of the Answer Controls
3. Go to the Radio Button Question
4. To select an Answer you have to click it twice

This matter was only reproducible in Firefox browser.

Cause

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In this Document
Symptoms
Cause
Solution
References


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