PopupQueryComboBox does not Display any Date Fields even if it is Showing on the List Applet. (Doc ID 1983802.1)

Last updated on JANUARY 16, 2017

Applies to:

Siebel Call Center - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Client Functionality

The PopupQueryComboBox does not display any date fields even if it's showing on the list applet.

ACTUAL BEHAVIOR
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The PopupQueryComboBox does not display any date fields even if it's showing on the list applet.

EXPECTED BEHAVIOR
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The PopupQueryComboBox should display date fields on the list applet.

STEPS
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The issue can be reproduced at will with the following steps:

SIEBEL 8.1.1.11
In the Service Request List Applet first field displayed on the list applet is Created Date. You can see that it is the default search field.

Additional date fields: Repair Date and Closed are shown on the picklist.

Cause

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