Telco Subscription Management, When Add/Remove Bar If Error Occurs Application States Click The Undo Button Which Is Not Possible

(Doc ID 1983822.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In the Telco Subscription Management functionality, you can add and remove bars to your mobile phone service. When you submit the order with your requests, if the validation fails, an exception message is provided to the user with the reason for the failure but states to click the Undo-Button to undo the last request. However no "undo"-button is available. This can be shown as follows:

Create following product structure.

Test Mobile Phone (Product type = Mobile Phone Service)
> Test SIM Card (Product type = SIM Card)
> Test Bar (Min = 1, Product type = Bar Type)

Create account Test.
Create order, add Test Mobile Phone. Customize and add Test SIM Card.
Set status to lines to Complete and Auto Asset Test Mobile Phone.
Navigate to Customer Directory screen.
Find and drill into account Test.
Click Action Launchpad icon (Blue cog) and select Add/Remove Bar.
This takes you to view with 2 applets, Available Services, Select Services.
In the Available Services applet, select Test Mobile Phone and click Select.
It should now exist in the Select Services applet.
Click the Add/Remove Bar button.
In the popup select Remove and click Update button.
Click the Submit button.
The exception message is shown against the Test Mobile Phone record:

There is an error with your last request. You are below the minimum quantity of 1 for Bar. Please click the Undo button to undo your last request.(SBL-CFG-00170); Action code Delete for Product Test Bar

There is no Undo button. The only way out is to delete the record, then start again by selecting it from the Available Services applet.

 

Cause

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