Error When De-Bundling Promotion For Component With Term Charge

(Doc ID 1983854.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Orders - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

When user Service Bundle selects De-Bundle Promotion for a Service Bundle which has a penalty defined the system generates an error message.

PrcExec PropSet 4 0000000254da1604:0 2015-02-10 16:25:08 Setting runtime value of property 'Namespace: 'USER' Name: 'Error Code' Datatype: 'String'' to:

PrcExec PropSet 4 0000000254da1604:0 2015-02-10 16:25:08 (SBL-BPR-00183)--(SBL-BPR-00120)--(SBL-DAT-00222)--(SBL-DAT-00360)

PrcExec PropSet 4 0000000254da1604:0 2015-02-10 16:25:08 Setting runtime value of property 'Namespace: 'USER' Name: 'Error Message' Datatype: 'String'' to:

PrcExec PropSet 4 0000000254da1604:0 2015-02-10 16:25:08 Error running sub-process 'ISS Promotion Debundle Integration SubProcess' at step 'Debundle Sub-process'.(SBL-BPR-00183)
--
Cannot get value of business component field '' at step 'Get Asset Details'.(SBL-BPR-00120)
--
An error has occurred creating business component '' used by business object 'Account'.

Please ask your systems administrator to check your application configuration.(SBL-DAT-00222)
--
Business component '' is not defined.


Cause

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