Siebel Search Integration with OSES Fails with SBL-EAI-00247 Error

(Doc ID 1984759.1)

Last updated on NOVEMBER 02, 2016

Applies to:

Siebel CRM Call Center - Version [IP2014] and later
Siebel CRM - Version [IP2013] and later
Information in this document applies to any platform.
***** Checked for relevance on 02-Nov-2016 *****


On : Siebel integration issue with OSES 11g R2

While integrating Siebel with Oracle Secure Enterprise Search (OSES or SES), the configuration fails with below error.

Fatal Error in XML Parser at line 1, column 1 (SBL-EAI-00247).

The issue can be reproduced at will with the following steps:
1. Configure Siebel Search.
2. Navigate to Administration - Search > Search Engine Settings, click "Connect" button.
3. The SBL-EAI-00247 error is displayed.


The issue has the following business impact:
It's not possible to continue with Siebel Search configuration.


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