Siebel QF Hangs On "Expanding Template Files.." Error SBL-STJ-00176 (Doc ID 1984874.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel CRM - Version 8.1.1.6 [21233] to 8.1.1.7 [21238] [Release V8]
Linux x86-64

Symptoms

While applying QF06AI over Siebel 8.1.1.6, the installation wizard hangs in step "Expanding template files.." after language pack installed.

 Log File states:

(Feb 26, 2015 7:26:38 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, msg1, Did not replace installed object (CFG_SIA\bin\enu) with object (CFG_SIA\bin\enu)
(Feb 26, 2015 7:37:14 PM), Setup.product.install, Utility, msg1, Launching: hostname
(Feb 26, 2015 7:37:15 PM), Setup.product.install, Initialize, err, Unable to determine OS Service Level.(SBL-STJ-00176)
ServiceException: (error code = 305; severity = 0)
(Feb 26, 2015 7:37:17 PM), Setup.product.install, Utility, err, Setup will restore vpd.properties.  The following wizard beans failed from the previous install/uninstall: installLanguagePacks, finalize, installSummary
(Feb 26, 2015 7:37:27 PM), Setup.product.install, Utility, err, Unable to set write permissions for /var/adm/siebel/ismp.status. Please verify user has write permissions to this file.
(Feb 26, 2015 7:37:28 PM), Setup.product.install, Utility, msg1, Launching: ksh -c env | grep SIEBEL
(Feb 26, 2015 7:37:34 PM), Setup.product.install, StringTable, msg1, Loading StringTable from: /opt/application/s2isbl/current/8.1.1/_uninst/ses/table.txt
(Feb 26, 2015 7:37:35 PM), Setup.product.install, Utility, msg1, Launching: ksh -c /users/ops2isbl/ismp005/verify_server -v /opt/application/s2isbl/current/8.1.1/siebsrvr
(Feb 26, 2015 7:37:38 PM), Setup.product.install, ConfigureBuildType, err, ServiceException: (error code = 315; message = "product bean Db\CONFIG does not exist"; severity = 0)
(Feb 26, 2015 7:37:38 PM), Setup.product.install, ConfigureBuildType, err, ServiceException: (error code = 315; message = "product bean Eai\CONFIG does not exist"; severity = 0)
(Feb 26, 2015 7:37:43 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, msg1, Did not replace installed object (CFG) with object (CFG)
(Feb 26, 2015 7:37:43 PM), Setup.product.install, com.installshield.product.service.product.PureJavaProductServiceImpl$InstallProduct, msg1, Did not replace installed object (CFG\bin) with object (CFG\bin)1

 

Note: This issue may be faced with any QF.

Cause

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