Smart Part Number is not automatically updated after completing Product Configurator (Doc ID 1985167.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.7 [21238] to 8.1.1.7 [21238] [Release V8]
Information in this document applies to any platform.

Symptoms

On Siebel application 8.1.1.7, Smart Part Number is not automatically updated from 2nd time after completing Configurator:

(1) Go to [Sales Orders]->[Line Items] view.

(2) Add a line item with a product which has a dynamic Smart Part Number setting.

(3) Click 'Customize' to launch Product Configurator.

(4) Change any attribute which is supposed to update Smart Part Number.

(5) Click 'Complete' button to close the product configurator.

(6) You will see that Smart Part Number is automatically updated.

(7) Repeat from (3) to (5) again, this time Smart Part Number is no longer automatically updated.

 

Cause

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