"Headless Configuration Service" Method "Apply Promotion Defaults" Removing Products From Previously Added Promotion (Doc ID 1986199.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

A custom workflow process was being used to add a promotion to an order. This worked correctly. However, if the same promotion was added again to an order, products which were associated with the first promotion were getting removed. For example:

Process run once:

P1
 M1
  D1

P1 & M1 added using Headless Configuration Service.

D1 added using custom logic.

Process run again:

P1 & M1 added again but D1 removed from previous promotion.

Cause

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