No Deletion of Wrong Content in Fields With Pick Applets when Using Tab Key for Navigation (Doc ID 1986235.1)

Last updated on MARCH 29, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Incorrect values entered in pick applet field is not getting cleared when the user decide to cancel the operation.

Steps:

  1. Open the response list under "Campaign Management" --> "Track Results" --> "Responses".
  2. Open a new data row in this response list with Ctrl + N.
  3. Move forward with the tab key to the first field with a pick applet.
  4. Type a character string or one character in this field, which fits to no data in the pick applet
  5. Press the tab key as if you would like to go to the next field. --> The pick applet is opened.
  6. Use the "Cancel" button of the pick applet.
  7. Observer that the next field is already in focus, but the content which was inserted in step 4 remains in the previous field.



Cause

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