When The CTI Toolbar Loses Connection To The Siebel Server There Is No Indication To The User (Doc ID 1986282.1)

Last updated on OCTOBER 06, 2021

Applies to:

Siebel CTI - Version 8.1.1.11.9 [IP2013] and later
Information in this document applies to any platform.

Goal

When the CTI toolbar looses connectivity to the server (caused by network disconnection or ChannelCleanupTimer) the following occurs:

1. The menus that invoke CTI commands are disabled
2. The CTI toolbar buttons are enabled (not expected)
3. The CTI toolbar buttons are unresponsive and the user is not immediately aware there is a disconnection problem.

The customer would like to know if there any mechanism to alert the user that the CTI Toolbar has lost the connectivity?

Solution

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In this Document

Goal

Solution

References

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When The CTI Toolbar Loses Connection To The Siebel Server There Is No Indication To The User (Doc ID 1986282.1)

Applies to:

Goal

Solution

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!