Siebel Alert not visible in FINS Home Page

(Doc ID 1986707.1)

Last updated on SEPTEMBER 22, 2017

Applies to:

Siebel Financial Services CRM - Version 8.0.0.7 SIA [20426] and later
Information in this document applies to any platform.

Symptoms

On : 8.0.0.7 SIA [20426] version, when attempting to create a new Alert and add it to Home, the layout window is minimized.Also dismiss button action and the following error occurs.
"The operation is invalid where there are no rows available.(SBL-DAT-00461)"

The issue can be reproduced at will with the following steps:
1. Create new alert and add it to Home Page
2. Only the layout Alert window is visible without any records ( minimized)
3. Dismiss button triggers the error SBL-DAT-00461



Cause

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