Strange Corrupt Symbols In Incoming Emails (Doc ID 1987571.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

In Siebel version 8.1.1.10:

There is an infrequent weird behavior with registration of incoming emails, which sometimes contains only sequence of "О©╫" instead of every valid character.
Email senders asserted that they wrote normal readable messages.

This bug only happens when customers reply to mailing-list messages, and cannot be reproduced at will as it is really rare.

Cause

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