Strange Corrupt Symbols In Incoming Emails

(Doc ID 1987571.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


In Siebel version

There is an infrequent weird behavior with registration of incoming emails, which sometimes contains only sequence of "О©╫" instead of every valid character.
Email senders asserted that they wrote normal readable messages.

This bug only happens when customers reply to mailing-list messages, and cannot be reproduced at will as it is really rare.


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