Product Recommendation not Working as Expected in Open UI (Doc ID 1987609.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Product Configurator - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.10 [IP2013] version, Order Management

ACTUAL BEHAVIOR
---------------
Product Recommendation Pop Up applet is not showing any data on first click in Open Ui

EXPECTED BEHAVIOR
-----------------------
Product Recommendation Pop Up applet should display recommended product on every click.

STEPS
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The issue can be reproduced at will with the following steps:
1. Setup some Passive Cross Sell recommendation for a product
2. Add the product in Line item
3. Click on Product Recommendation flag to pop up recommendation applet

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get recommendation products on every click.

Cause

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