File Attachments Don't Work With "On The Fly"-Modifications In Service Request Attachment Applet (Doc ID 1987662.1)

Last updated on AUGUST 05, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On 8.1.1.14.1 [IP2014],Service Request Attachments content cannot be modified from Service Request Attachment List Applet, on the fly. Attachement content is not saved once it is modified and saved.

The issue can be reproduced at will with the following steps:
1. Log into the Siebel Application, Open UI interface, using IE 11
2. Service Request List> Drill down on a Service Request> Attachments(view:Service Request detail view w/attachments> Service Request Attachment List Applet )
3. Open an existing attachment> Edit it >Save the changes> Close the attachment.
4. Reopen the attachment> changes are not saved.

In the Object Manager log file, the below error message is reported:
"ObjMgrSRFLog Warning 2 0000c5a954e10c38:0 2015-03-06 05:38:51 (objdef.cpp(14624)) SBL-DAT-00144: Could not find 'View' named 'Service Request detail view w%2fattachments'. This object is inactive or nonexistent."

Cause

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