Search Siebel with Dedicated Client connected to Server Fails with SBL-SRH-00180

(Doc ID 1987813.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Call Center - Version 8.1.1.7 SIA [21238] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.7 SIA [21238] version, System Admin

When attempting to execute a Siebel Search operation with a dedicated client connected to Siebel Server database, the search operation fails; the following error occurs.

ERROR
-----------------------

SBL-SRH-00180: An error occurred while executing the Search



STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Siebel Search functionality has been configured in Siebel Server: Siebel and Oracle Secure Enterprise Search (OSES or SES) have been integrated.
2. Launch Siebel Dedicated client connecting to Siebel Server Database.
3. Open search center and execute a search operation.
4. The SBL-SRH-00180 error is returned.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot execute search operations when using dedicated client connected to Siebel Server database.

Cause

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