Search Siebel with Dedicated Client connected to Server Fails with SBL-SRH-00180
(Doc ID 1987813.1)
Last updated on MARCH 02, 2017
Applies to:
Siebel Call Center - Version 8.1.1.7 SIA [21238] and laterInformation in this document applies to any platform.
Symptoms
On : 8.1.1.7 SIA [21238] version, System Admin
When attempting to execute a Siebel Search operation with a dedicated client connected to Siebel Server database, the search operation fails; the following error occurs.
ERROR
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STEPS
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The issue can be reproduced at will with the following steps:
1. Siebel Search functionality has been configured in Siebel Server: Siebel and Oracle Secure Enterprise Search (OSES or SES) have been integrated.
2. Launch Siebel Dedicated client connecting to Siebel Server Database.
3. Open search center and execute a search operation.
4. The SBL-SRH-00180 error is returned.
BUSINESS IMPACT
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The issue has the following business impact:
Due to this issue, users cannot execute search operations when using dedicated client connected to Siebel Server database.
Cause
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In this Document
Symptoms |
Cause |
Solution |
This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review. |