When Installing Siebel Server, The Error is Seen "This install was unsuccessful because: java.lang.NullPointerException (Doc ID 1987855.1)

Last updated on OCTOBER 21, 2015

Applies to:

Siebel Call Center - Version 8.1.1.10 [23021] and later
Information in this document applies to any platform.

Symptoms

While installing 8.1.1.10 on Windows 2008, the installation fails with a popup error
 this install was unsuccessful because
java.lang.NullPointerException
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The error that appears in oraInstall2015-02-27_10-06-46-AM.err
java.io.IOException: OUI-10185:Unable to copy 'Y:/8.1.1.10/Windows/Server/Siebel_Enterprise_Server/Disk1/stage/langs/en/Disk1/stage/fastcopy.xml' to 'C:\Users\SHANMU~1\AppData\Local\Temp\2\OraInstall2015-02-27_10-04-29AM/fastcopy.xml'. OUI-10186:The source file 'Y:/8.1.1.10/Windows/Server/Siebel_Enterprise_Server/Disk1/stage/langs/en/Disk1/stage/fastcopy.xml' does not exist.

Cause

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