Click on SmartScript Drop Down in OpenUI mode trigger the PreSetFieldValue Business Component Event, the Same Does Not Happens on HI mode. (Doc ID 1987891.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel SmartScript - Version 8.1.1.11.13 [IP2013] and later
Information in this document applies to any platform.

Symptoms


When the Siebel user is running a SS with a question answer associated with a pick list field BC, if the user delete the selection made in the answer and try to select another one clicking on the arrow drop down the validation on underlying Business Component  field using custom code gets trigger and show the pop up error message.

But the same does not happens on High Interactivity mode.  The BC event is not triggering in HI mode when the user click on the arrow drop down on a SmartScript question.

The behavior could be reproduce with following:

1) Create a simple SmartScript with a Questions associated to a Business Component pick list field such as Contact.
2) Add the custom code to Contact BC to simulate customer validation on
PreSetFieldValue Contact BC for example in this case the gender pick list.
3) - Run the SS and try to select a invalid value in the pick list, the custom validation is immediately trigger.

The same behavior is NOT observed in HI mode.




Cause

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