Pick Applet On Home Page Displayed With Narrow Width When Opened For The First Time (Doc ID 1988080.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Configuration - General

ACTUAL BEHAVIOR
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In our custom solution we have experienced problems with pick-applets on home page - If you clear browser’s browsing data (history, cache, etc.), first pick applet that is opened on CUT Home Page View (CME) is displayed very narrow (see img_00). After that any pick applet is displayed with correct width

EXPECTED BEHAVIOR
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Pick applet should not change its size.

STEPS
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The issue can be reproduced at will with the following steps:
1) On ‘CUT Home Page View (CME)’ inactivate
CUT Activity List Applet (CME Home)
CUT Opportunity List Applet (CME Home)
CUT Order Entry - Order List Applet (CME Home)
CUT Service Request List Applet (CME Home)
Home Page Analytics Applet (WCC Home)

2) Add applet with pick applet, e.g. “SIS Account Entry Applet” to ‘CUT Home Page View (CME)’.


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot .

Cause

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