siebsess crash when navigating to any applet on Administration - Server (Doc ID 1988153.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.2 [IP2014] to 8.1.1.14.3 [IP2014] [Release V8]
Linux x86-64

Symptoms

When navigating to any applet on Administration - Server the error SBL-ADM-60070 is displayed, and following callstack is generated as the result of siebsess executable crash.

siebsrvr/lib/libsslcosd.so(+0x7185)[0x55966185]
siebsrvr/lib/libsslcosd.so(+0x797e)[0x5596697e]
siebsrvr/lib/libsslcsa.so(+0xa310)[0x57561310]
siebsrvr/lib/libsslcsa.so(LogFileReader::ConstructNextValidFileName()+0x684)[0x57598134]
siebsrvr/lib/libsslcsa.so(LogFileReader::OpenNextFile()+0x58)[0x57598208]
siebsrvr/lib/libsslcsa.so(LogFileReader::GetNextLine(SS2KLogFileLine*&)+0x58)[0x575984d8]
siebsrvr/lib/libsssaadmn.so(saAdminSrvrCommand::ReadInfoLog()+0x3d0)[0x575400b0]
siebsrvr/lib/libsssaadmn.so(saAdminSrvrCommand::HandleRequest(int)+0x638)[0x57513e98]
siebsrvr/lib/libsssaadmn.so(saSISAdminSrvrSess::HandleCmd(CSSSISsadmCmdReqMsg*)+0x3ae)[0x5750f29e]
siebsrvr/lib/libsssaadmn.so(CompHandleMsg+0x290)[0x5750cba0]
siebsess(wmain+0x24d2)[0x804f742]
siebsess(main+0x60)[0x804fc50]
/lib/libc.so.6(__libc_start_main+0xe6)[0x2bcd36]
siebsess[0x804cd21]

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Go to Administration - server
2. Click on any applet, the crash is produced

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, user is unable to perform Siebel Server administrative tasks.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms