Error "Error occurred while opening file '<?>'.(SBL-UIF-00229)” Occurs When Downloading the Excel Reports And Analysis Template. (Doc ID 1988297.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.14 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Environment:
-------------------
Product Type: Siebel CRM
Version: 8.2.2.14 [IP2014]
OS platform: 8.2.2.14 [IP2014]
DB: Microsoft SQLServer
Env type: Test

Statement of Issue:
-----------------------------
The requirement is to use the Excel Web Service. The following steps in the Siebel Applications Administration Guide > Web Services > Seed Data for Excel and Word Web Services have been completed:

"To enable users to open Web services templates from the Literature view
Copy the *.SAF files from $SIEBEL_ROOT/temp/SFA into the $FILESYSTEM directory.

Downloading the Excel or Word Template
Complete the following procedure to download the Excel or Word template.

To download the Excel or Word template
1 Navigate to the Administration - Document screen, then the Literature view.
2 In the Literature list, select the Excel or Word template.
3 Drill down on the File Name field of the template, then save the file to your computer."

The following files are included in <siebsrvr>\TEMP\sfa\822x:

S_LIT_0V-1J1046_0V-159OQ.SAF
S_LIT_05-LRXXI_05-YBIR.SAF
S_LIT_05-LRXXL_05-YPKB.SAF

The problem is that when the user drills down on the Excel template (Excel Reports and Analysis.xls) an error is occurring.

Error:
-------

Error Message

We detected an Error which may have occurred for one or more of the following reasons:

Error occurred while opening file ''.(SBL-UIF-00229)

Cause

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