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Error "Error occurred while opening file '<?>'.(SBL-UIF-00229)” Occurs When Downloading the Excel Reports And Analysis Template. (Doc ID 1988297.1)

Last updated on FEBRUARY 08, 2021

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


Product Type: Siebel CRM
Version: [IP2014]
OS platform: [IP2014]
DB: Microsoft SQLServer
Env type: Test

Statement of Issue:
The requirement is to use the Excel Web Service. The following steps in the Siebel Applications Administration Guide > Web Services > Seed Data for Excel and Word Web Services have been completed:

"To enable users to open Web services templates from the Literature view
Copy the *.SAF files from $SIEBEL_ROOT/temp/SFA into the $FILESYSTEM directory.

Downloading the Excel or Word Template
Complete the following procedure to download the Excel or Word template.

To download the Excel or Word template
1 Navigate to the Administration - Document screen, then the Literature view.
2 In the Literature list, select the Excel or Word template.
3 Drill down on the File Name field of the template, then save the file to your computer."

The following files are included in <siebsrvr>\TEMP\sfa\822x:


The problem is that when the user drills down on the Excel template (Excel Reports and Analysis.xls) an error is occurring.


Error Message

We detected an Error which may have occurred for one or more of the following reasons:

Error occurred while opening file ''.(SBL-UIF-00229)


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