Grandchild Component Product Addition not Happening In Bulk Request (Doc ID 1988446.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Bulk Order Capture - Version 8.1.1.6 [21233] and later
Siebel eConfigurator - Version 8.1.1.6 [21233] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.6 [21233] version, Order Management

ACTUAL BEHAVIOR
---------------
Grandchild Component Product addition is not happening in Bulk Request

EXPECTED BEHAVIOR
-----------------------
Grand Child Component should be added

STEPS
-----------------------
The issue can be reproduced at will with the following steps:

Product Set Up:

Parent: A1
Child: B1 [Min: 1 Default: 1]
Grand Child: C1

Create a Account "Account1".

Create a new Sales Order "Test1" from Accounts Screen.

Add Product A1. Product B1 will be automatically added.

Provide a Service Id for Product A1. Submit the Order. Make it as Asset.

Asset "Account1" will have A1 and B1 items.

Create a Bulk Request. Set the Action as Modify.

Under Instance Applet, Select the Service Id. Asset Details populated.

Under Actions Applet, Create Actions.

Action: Delete; Base Product: A1; Child Product: B1

Action: Add; Base Product: A1; Child Product: B1

Action: Add; Base Product: A1; Child Product: C1

Submit the Bulk Request.

Order Created without GrandChild C1.

Result:

A1 ---> Action: _
B1 ---> Action: Add
B1 ---> Action: Delete

BUSINESS IMPACT
-----------------------
The issue has the following business impact:

Due to this issue, users cannot add grand child components using Bulk Request

Cause

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