On Modify Order Adding New Product Cause Existing Line Items Action Code To Be Set To Updated (Doc ID 1988560.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Communications, Media and Energy CRM - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

When modifying an asset, all the existing Line Items have their Action Codes set to existing (-). But when a new product was added via customizing the root product, all the Line items Action Code were set to "Updated" even though no change has been made in the product level or in the attribute level. The new product which has been added has Action Code "New".

Cause

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