Object Manager crashes using HP LoadRunner - during performance testing (Doc ID 1989031.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Crashes in Performance Test Environment

EXPECTED BEHAVIOR
-----------------------
It should not report any crashes during load test

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Test environment is running with 8.1.1.11 PS 10
2. Start load for 100 users
3. Multiple crashes are reported during load test

Example crash 1 :

Called from:  
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x7a09)[0x558fca09]
[0x55555410]
[0x6585258e]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEManifestUtil::~CSSSWEManifestUtil()+0x80)[0x69cc7e30]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::InitUserContext()+0x634)[0x6986e8f4]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::InitUserContext(unsigned short const*, int, int)+0x28)[0x6981fe68]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ReloginStart(unsigned short const*, int)+0xbf)[0x6981fe2f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::SwitchUser(unsigned short const*, unsigned short const*, unsigned short const*, int, CSSModelState&)+0x372)[0x69c66c02]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x301)[0x69c67431]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x48)[0x6981fef8]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xe1)[0x6981bb91]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x480)[0x69c1d710]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x661)[0x69c17a81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x3b5)[0x5a763935]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::ModInvokeSrvcMethod(unsigned short const*, unsigned short const*, unsigned short const*, SSstring&)+0x42c)[0x5a4b4dec]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::RPCMiscModel(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0xab8)[0x5a4be178]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x662)[0x5a4b0ef2]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMRPC(CSSClientReq*)+0xdd)[0x589ed42d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x10b)[0x589eaa4b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(+0x9d74)[0x589e6d74]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x1ab)[0x589e599b]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x52)[0x806af82]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int)+0x4f5)[0x8090095]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&)+0x229)[0x808e989]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc4)[0x8080ed4]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808080a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f8d7]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x14476)[0x55909476]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcwsl.so(+0x299f)[0x5555999f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x55db1b79]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x56b7bcee]
/lib/libpthread.so.0(+0x6a49)[0x56dd4a49]
/lib/libc.so.6(clone+0x5e)[0x865e1e]


Example crash 2 :

Called from:  
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x7a09)[0x558fca09]
[0x55555410]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(+0x36af2a)[0x6756af2a]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(+0x36aaac)[0x6756aaac]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(nsgbltrm+0xa7)[0x6756a9c5]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(nigtrm+0x48b)[0x675e57f3]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(nioqds+0x1e6)[0x675db832]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(upidhs+0xcf)[0x674636f7]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(kpudtch+0x223)[0x6748524d]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(OCIServerDetach+0x21)[0x6746e74b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscdo90.so(CSSOraDbConn::Disconnect()+0x1b3)[0x5bc90bd3]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscdo90.so(CSSOraDbConn::~CSSOraDbConn()+0x2a)[0x5bc9091a]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfdm.so(CSSContextManager::ReleaseDbConn(CSSDbConn*)+0x23d)[0x5a9d2b1d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::ReleaseObjects()+0x103)[0x5ab0c163]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Logout()+0xb8)[0x5ab0c488]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSModel::DoLogout(bool, CCFArray const*, CCFArray >*)+0x47a)[0x5a75183a]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSModel::ReLogin(SSstring const&, SSstring const&, CCFArray const&, CSSModelRecoveryMode, CSSModelState&)+0x4e1)[0x5a74fe81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::SwitchUser(unsigned short const*, unsigned short const*, unsigned short const*, int, CSSModelState&)+0x13e)[0x6d6669ce]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x301)[0x6d667431]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x48)[0x6d21fef8]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xe1)[0x6d21bb91]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x480)[0x6d61d710]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x661)[0x6d617a81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x3b5)[0x5a763935]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::ModInvokeSrvcMethod(unsigned short const*, unsigned short const*, unsigned short const*, SSstring&)+0x42c)[0x5a4b4dec]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::RPCMiscModel(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0xab8)[0x5a4be178]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x662)[0x5a4b0ef2]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMRPC(CSSClientReq*)+0xdd)[0x58aed42d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x10b)[0x58aeaa4b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(+0x9d74)[0x58ae6d74]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x1ab)[0x58ae599b]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x52)[0x806af82]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int)+0x4f5)[0x8090095]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&)+0x229)[0x808e989]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc4)[0x8080ed4]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808080a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f8d7]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x14476)[0x55909476]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcwsl.so(+0x299f)[0x5555999f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x55db1b79]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x56b7bcee]
/lib/libpthread.so.0(+0x6a49)[0x56dd4a49]
/lib/libc.so.6(clone+0x5e)[0x865e1e]

Cause

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