My Oracle Support Banner

Object Manager crashes using HP LoadRunner - during performance testing (Doc ID 1989031.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11.10 [IP2013] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
---------------
Crashes in Performance Test Environment

EXPECTED BEHAVIOR
-----------------------
It should not report any crashes during load test

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Test environment is running with 8.1.1.11 PS 10
2. Start load for 100 users
3. Multiple crashes are reported during load test

Example crash 1 :

Called from:  
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x7a09)[0x558fca09]
[0x55555410]
[0x6585258e]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEManifestUtil::~CSSSWEManifestUtil()+0x80)[0x69cc7e30]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::InitUserContext()+0x634)[0x6986e8f4]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::InitUserContext(unsigned short const*, int, int)+0x28)[0x6981fe68]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ReloginStart(unsigned short const*, int)+0xbf)[0x6981fe2f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::SwitchUser(unsigned short const*, unsigned short const*, unsigned short const*, int, CSSModelState&)+0x372)[0x69c66c02]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x301)[0x69c67431]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x48)[0x6981fef8]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xe1)[0x6981bb91]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x480)[0x69c1d710]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x661)[0x69c17a81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x3b5)[0x5a763935]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::ModInvokeSrvcMethod(unsigned short const*, unsigned short const*, unsigned short const*, SSstring&)+0x42c)[0x5a4b4dec]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::RPCMiscModel(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0xab8)[0x5a4be178]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x662)[0x5a4b0ef2]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMRPC(CSSClientReq*)+0xdd)[0x589ed42d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x10b)[0x589eaa4b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(+0x9d74)[0x589e6d74]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x1ab)[0x589e599b]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x52)[0x806af82]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int)+0x4f5)[0x8090095]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&)+0x229)[0x808e989]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc4)[0x8080ed4]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808080a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f8d7]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x14476)[0x55909476]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcwsl.so(+0x299f)[0x5555999f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x55db1b79]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x56b7bcee]
/lib/libpthread.so.0(+0x6a49)[0x56dd4a49]
/lib/libc.so.6(clone+0x5e)[0x865e1e]


Example crash 2 :

Called from:  
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x7a09)[0x558fca09]
[0x55555410]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(+0x36af2a)[0x6756af2a]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(+0x36aaac)[0x6756aaac]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(nsgbltrm+0xa7)[0x6756a9c5]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(nigtrm+0x48b)[0x675e57f3]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(nioqds+0x1e6)[0x675db832]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(upidhs+0xcf)[0x674636f7]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(kpudtch+0x223)[0x6748524d]
/vha/app/oracle/product/11.2.0/client_1/lib/libclntsh.so.11.1(OCIServerDetach+0x21)[0x6746e74b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscdo90.so(CSSOraDbConn::Disconnect()+0x1b3)[0x5bc90bd3]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscdo90.so(CSSOraDbConn::~CSSOraDbConn()+0x2a)[0x5bc9091a]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfdm.so(CSSContextManager::ReleaseDbConn(CSSDbConn*)+0x23d)[0x5a9d2b1d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::ReleaseObjects()+0x103)[0x5ab0c163]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfdm.so(CSSModelPhysDef::Logout()+0xb8)[0x5ab0c488]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSModel::DoLogout(bool, CCFArray const*, CCFArray >*)+0x47a)[0x5a75183a]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSModel::ReLogin(SSstring const&, SSstring const&, CCFArray const&, CSSModelRecoveryMode, CSSModelState&)+0x4e1)[0x5a74fe81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::SwitchUser(unsigned short const*, unsigned short const*, unsigned short const*, int, CSSModelState&)+0x13e)[0x6d6669ce]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x301)[0x6d667431]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x48)[0x6d21fef8]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xe1)[0x6d21bb91]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x480)[0x6d61d710]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x661)[0x6d617a81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x3b5)[0x5a763935]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::ModInvokeSrvcMethod(unsigned short const*, unsigned short const*, unsigned short const*, SSstring&)+0x42c)[0x5a4b4dec]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::RPCMiscModel(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0xab8)[0x5a4be178]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x662)[0x5a4b0ef2]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMRPC(CSSClientReq*)+0xdd)[0x58aed42d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x10b)[0x58aeaa4b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(+0x9d74)[0x58ae6d74]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x1ab)[0x58ae599b]
siebmtshmw(smiMainThread::CompSessionHandleMsg(smiSisReq*)+0x52)[0x806af82]
siebmtshmw(_smiMessageQ::ProcessMessage(_smiMsgQItem*, long, int)+0x4f5)[0x8090095]
siebmtshmw(_smiMessageQ::ProcessRequest(void*, void*, void*&)+0x229)[0x808e989]
siebmtshmw(_smiWorkQueue::ProcessWorkItem(void*, void*, void*&)+0xc4)[0x8080ed4]
siebmtshmw(_smiWorkQueue::WorkerTask(void*)+0x3ca)[0x808080a]
siebmtshmw(SmiThrdEntryFunc(void*)+0x5f7)[0x806f8d7]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcosd.so(+0x14476)[0x55909476]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsslcwsl.so(+0x299f)[0x5555999f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libmfc400su.so(_AfxThreadEntry(void*)+0xe9)[0x55db1b79]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/mw/lib/libkernel32.so(MwThread(void*)+0x1fe)[0x56b7bcee]
/lib/libpthread.so.0(+0x6a49)[0x56dd4a49]
/lib/libc.so.6(clone+0x5e)[0x865e1e]

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.