View Tabs Become Invisible Once VBC Applet Is Mapped In OUI (Doc ID 1989369.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.11 [23030] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [23030] version, Configuration - General

ACTUAL BEHAVIOR
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View tabs become invisible once VBC applet is mapped in OUI

EXPECTED BEHAVIOR
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View Tabs should be visible in Open UI.

STEPS
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We are rendering existing HI application in Open UI and are facing the below issue in view render.
We have a view consisting of normal and VBC applets.
It is a detail view and gets rendered properly in regular HI Client.
However when we render the same in Open UI, the detail view tabs vanishes.
We noticed that once we remove the VBC applets the view tabs appear fine.
Currently the view is mapped to a custom webtemplate (also attached herewith) but when we mapped the vbc applets in this view to vanilla web template [View Detail (Parent with Pointer)], the same issue occurs.

Our application is on 8.1.1.11, PS 8 and issue is replicable on both Chrome and IE11 browsers.


BUSINESS IMPACT
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Open UI view tabs are not rendered properly

Cause

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