OpenUI - HTML Emails Containing Table Layouts Not Visible in Open UI
Last updated on MARCH 02, 2017
Applies to:Siebel CRM - Version 22.214.171.124.2 [IP2014] and later
Information in this document applies to any platform.
In Siebel version 126.96.36.199.2 [IP2014].
When inbound emails are received in Siebel, they can be viewed by navigating to the Communications List View, and selecting the email.
When emails are in HTML format and contain table layouts, the tables can be seen when using the High Interactivity application, but not when viewed in Open UI.
Agents are unable to see the format intended for them by the customers.
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