OpenUI - HTML Emails Containing Table Layouts Not Visible in Open UI (Doc ID 1989669.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.2 [IP2014] and later
Information in this document applies to any platform.

Symptoms

In Siebel version 8.1.1.14.2 [IP2014].

When inbound emails are received in Siebel, they can be viewed by navigating to the Communications List View, and selecting the email.
When emails are in HTML format and contain table layouts, the tables can be seen when using the High  Interactivity application, but not when viewed in Open UI.

Agents are unable to see the format intended for them by the customers.

Cause

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