ADM Literature Import Causes Image Corruption When File Sizes Are Larger Than 36 KB (Doc ID 1990476.1)

Last updated on AUGUST 10, 2015

Applies to:

Siebel Communications CRM - Version 8.1.1.11.15 [IP2013] to 8.1.1.14.7 [IP2014] [Release V8]
Siebel Communications CRM - Version 15.0 [IP2015] to 15.1 [IP2015] [Release V15]
Information in this document applies to any platform.

Symptoms


After applying Patchset 15 to the 8.1.1.11 environment, Application Deployment Manager (ADM) does not successfully migrate Literature files larger than 36 KB.

The expectation is that all literature files (large and small images) should be deployed with no file degradation.

STEPS

1. Launch the application in High Interactivity using IE 8.
2. Create a custom ADM Data Type for deploying Literature using the Literature content object.
3. Configure ADM to deploy Literature to the Target environment.
4. Prepare pictures to be used in literature for catalogs.
5. Deploy the Literature custom ADM Data Type.

Result:  Files larger than 36 KB are corrupted: the images do not display correctly.

No error messages are captured in the logs.

Changes

The issue began occurring after applying Patchset 15 to Siebel version 8.1.1.11.

Cause

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