Email Sending Daemon (ESD) Removing/Stripping HTML Tags via "Verify And Preview" (Doc ID 1990760.1)

Last updated on APRIL 07, 2016

Applies to:

Siebel Marketing - Version 8.1.1 [21112] and later
Information in this document applies to any platform.

Symptoms

ACTUAL BEHAVIOR
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When clicking the 'Verify and Preview' button in Offers > Email Treatments > Edit Email instead of seeing the Email rendered correctly it appears as concatenated text with the HTML formatting removed. For example the HTML as shown in the editor has the following content (e.g. simple carriage returns or <p> tags between each line):

I am a simple HTML template!

This is a new line

Another new line

Third new line

Thanks

Andrew

When this is rendered via 'Verify and Preview' it shows as:

I am a simple HTML template! This is a new line Another new line Third new line Thanks Andrew

 
EXPECTED BEHAVIOR
-----------------------
The expectation is that the email treatment will be shown in the browser as it was shown in the HTML editor with field populations (if provided).

STEPS
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The issue can be reproduced at will with the following steps:
1. Create an Offer
2. Create an Email Treatment associated to the Offer
3. Associate an HTML Treatment Template with the Treatment
4. Go to Offers > Email Treatment > Edit Email and click the 'Verify and Preview' button
6. In the 'Enter Example Merge Fields (if needed)' window nothing is entered, click OK.

Cause

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