Email Sending Daemon (ESD) Removing/Stripping HTML Tags via "Verify And Preview"
Last updated on APRIL 07, 2016
Applies to:Siebel Marketing - Version 8.1.1  and later
Information in this document applies to any platform.
When clicking the 'Verify and Preview' button in Offers > Email Treatments > Edit Email instead of seeing the Email rendered correctly it appears as concatenated text with the HTML formatting removed. For example the HTML as shown in the editor has the following content (e.g. simple carriage returns or <p> tags between each line):
This is a new line
Another new line
Third new line
When this is rendered via 'Verify and Preview' it shows as:
The expectation is that the email treatment will be shown in the browser as it was shown in the HTML editor with field populations (if provided).
The issue can be reproduced at will with the following steps:
1. Create an Offer
2. Create an Email Treatment associated to the Offer
3. Associate an HTML Treatment Template with the Treatment
4. Go to Offers > Email Treatment > Edit Email and click the 'Verify and Preview' button
6. In the 'Enter Example Merge Fields (if needed)' window nothing is entered, click OK.
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