Changing Font In CKEditor In Siebel Open UI Moves Cursor To Top (Doc ID 1991329.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.3 [IP2014] version, Comms Server & Email Response

ACTUAL BEHAVIOR
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In Siebel OpenUI environment, when you write an email, enter couple of lines then change the font in CKeditor the cursor moves to top, while in HI client, it stays at same position.

EXPECTED BEHAVIOR
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When you change font in OpenUI in a CKeditor field the cursor should remain in its current position

STEPS
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The issue can be reproduced at will with the following steps:


1. Log in to 8.1.1.14.3 OpenUI
2. Go to:
Site Map --> Communication - Administration --> All Templates
3. Create a template and enter the following in the Message body:

test line 1
test line 2
test line 3

4. Please the cursor at the end of line 2
5. Change the font and the cursor will move to the top at the beginning of line 1

Please note in 8.1.1.14.4 the behaviour is slightly different when you change the font for a second time the cursor will disappear and lose focus altogether

Cause

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