IHelp Links Are Not Hyperlinked And Not Opening Documents In Open UI (Google Chrome /IE 11)

(Doc ID 1991461.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Siebel CRM - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.14.3 [IP2014] version

ACTUAL BEHAVIOR
---------------
When creating iHelp links to external documents, it is not Opening in OpenUI. The same set-up works fine in High Interactivity (HI).


EXPECTED BEHAVIOR
-----------------------
The iHelp links to external documents should work the same in HI and OpenUI.

Steps to reproduce:
-----------------------
1. Use a url to link to a document. In order to use the Siebel webserver, you can place a file in the folder:
...\eappweb\PUBLIC\enu\images\
For instance, if you place a file call pdf-sample.pdf in the folder, you can access the file via the url:
http://mysiebelserver/ecommunications_enu/images/pdf-sample.pdf

2. Create a new iHelp item in: Administration - iHelp
3. Add a iHelp 'Start' object to the iHelp canvas.
4. Add a 'Substep' to the 'Start' object with the following "Caption" value:
SamplePDF3
5. Activate the iHelp item.

If you then access the iHelp item, the link will not work in OpenUI, whereas it works in HI.

Business Impact
-----------------------
This is preventing external documents from being accessed.

Cause

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