IHelp Links Are Not Hyperlinked And Not Opening Documents In Open UI (Google Chrome /IE 11)

(Doc ID 1991461.1)

Last updated on FEBRUARY 08, 2016

Applies to:

Siebel CRM - Version [IP2014] and later
Information in this document applies to any platform.


On : [IP2014] version

When creating iHelp links to external documents, it is not Opening in OpenUI. The same set-up works fine in High Interactivity (HI).

The iHelp links to external documents should work the same in HI and OpenUI.

Steps to reproduce:
1. Use a url to link to a document. In order to use the Siebel webserver, you can place a file in the folder:
For instance, if you place a file call pdf-sample.pdf in the folder, you can access the file via the url:

2. Create a new iHelp item in: Administration - iHelp
3. Add a iHelp 'Start' object to the iHelp canvas.
4. Add a 'Substep' to the 'Start' object with the following "Caption" value:
5. Activate the iHelp item.

If you then access the iHelp item, the link will not work in OpenUI, whereas it works in HI.

Business Impact
This is preventing external documents from being accessed.


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