WfProcMgr Crash (Doc ID 1991566.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.2[21215] version, Siebel Workflow

When attempting to ,
the following error occurs.

ERROR
-----------------------
SBL-SRB-00061: Process WfProcMgr on Siebel Server SS_DYKPROD01 terminated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Move into Jobs view
2. Create new job, entering "Workflow Process Manager" in Component/Job
3. Create new parameter, entering "Workflow Process Name" in Name and entering "One Hour Alarm Popup WF" in Value
4. Submit Job


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use workflow for opening alret(it is business requirement).

Workflow has very simple code, Start -> alret -> end

Cause

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