My Oracle Support Banner

WfProcMgr Crash (Doc ID 1991566.1)

Last updated on AUGUST 20, 2018

Applies to:

Siebel CRM - Version 8.1.1.2[21215] and later
Information in this document applies to any platform.

Symptoms

On :  8.1.1.2[21215] version, Siebel Workflow

When attempting to ,
the following error occurs.

ERROR
-----------------------
SBL-SRB-00061: Process WfProcMgr on Siebel Server SS_DYKPROD01 terminated.


STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Move into Jobs view
2. Create new job, entering "Workflow Process Manager" in Component/Job
3. Create new parameter, entering "Workflow Process Name" in Name and entering "One Hour Alarm Popup WF" in Value
4. Submit Job


BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot use workflow for opening alret(it is business requirement).

Workflow has very simple code, Start -> alret -> end

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution


This document is being delivered to you via Oracle Support's Rapid Visibility (RaV) process and therefore has not been subject to an independent technical review.
My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.