Login / Logout / Relogin crashes seen in Siebel 8.1.1.11 (Doc ID 1991592.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.11 [23030] to 8.1.1.11.12 [IP2013] [Release V8]
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11 [IP2013] version, System Admin

ACTUAL BEHAVIOR
---------------

We are getting frequent crashes in performance test environment while using LoadRunner.

The following is a commonly seen call stack for this issue however due to the nature of the crash (login/logout/relogin) the stack is not consistent

/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEManifestUtil::~CSSSWEManifestUtil()+0x80)[0x65473e30]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWEFrameMgrInternal::InitUserContext()+0x634)[0x6501a8f4]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::InitUserContext(unsigned short const*, int, int)+0x28)[0x64fcbe68]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ReloginStart(unsigned short const*, int)+0xbf)[0x64fcbe2f]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::SwitchUser(unsigned short const*, unsigned short const*, unsigned short const*, int, CSSModelState&)+0x372)[0x65412c02]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWELoginMgr::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x301)[0x65413431]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCallBack(int&, WWECbInfo*&, WWEReqModInfo*&, CSSSWEGenericRequest*, CSSSWEHttpResponse*)+0x48)[0x64fcbef8]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSSWECmdProcessor::ProcessCommand(CSSSWEHttpRequest*, CSSSWEHttpResponse*, WWECbInfo*&)+0xe1)[0x64fc7b91]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::Request(CSSSWEReqRec*, CSSSWEResponseRec*)+0x480)[0x653c9710]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscaswbc.so(CSSServiceSWEIface::DoInvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x661)[0x653c3a81]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsscfom.so(CSSService::InvokeMethod(unsigned short const*, CCFPropertySet const&, CCFPropertySet&)+0x3b5)[0x5a7b6935]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::ModInvokeSrvcMethod(unsigned short const*, unsigned short const*, unsigned short const*, SSstring&)+0x42c)[0x5a720dec]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::RPCMiscModel(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0xab8)[0x5a72a178]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsstcsiom.so(CSSSIOMSession::HandleRPC(SISOMRPCCode, SISOMArgType, unsigned long, CSSSISOMRPCArgList*, CSSSISOMRPCArgList*, int&, void*)+0x662)[0x5a71cef2]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleOMRPC(CSSClientReq*)+0xdd)[0x58aed42d]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(CSSClient::HandleRequest(CSSClientReq*)+0x10b)[0x58aeaa4b]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(+0x9d74)[0x58ae6d74]
/vha/app/Siebel/8.1.1.11.0/ses/siebsrvr/lib/libsssasos.so(SOMMTServer::SessionHandleMsg(smiSisReq*)+0x1ab)[0x58ae599b]

 

EXPECTED BEHAVIOR
-----------------------
No object manager crash

STEPS
-----------------------
The issue is intermittent

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users work is interrupted

Cause

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