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Siebel Clone Utility Is Exiting With Error 3023557 (Doc ID 1991913.1)

Last updated on FEBRUARY 03, 2019

Applies to:

Siebel CRM - Version [23021] and later
Information in this document applies to any platform.


On : [23021] version, System Admin

When executing the Siebel clone utility the following error occurs:

Feb 27, 2015 4:39:18 PM exportEntConfig
Exporting Enterprise Configuration to /u01/siebel/ses/ent.dmp

Feb 27, 2015 4:39:18 PM runProgram
INFO: Executing Command: /bin/csh -c source /u01/siebel/ses/gtwysrvr/siebenv.csh&&/u01/siebel/ses/gtwysrvr/bin/srvrcfg /clone /g localhost:2320 /u SADMIN /p ********* /e SIEBENT /v enterprise /t exp /f /u01/siebel/ses/ent.dmp
Feb 27, 2015 4:39:18 PM runProgram
INFO: Program exited with error 3023557, please look at the log file for details.

srvrcfg /clone

Basic Flags:
 /clone                  the flag of clone utility, required
 /g <hostname>[:port]    gateway server address and port number, required
 /u <username>      gateway server login username, required
 /p <password>           gateway server login password, required
                           prompt if empty value is given
 /t <exp|imp>            operation type, required
 /v <enterpirse|server>  operation level, required
 /e <enterprise>         enterprise name, required
 /s <server>             server name, required in enterprise level
 /f <dumpfile>           the dump file to write or read, required
 /r <root dir>           root path of siebel home, required in import mode
Optional Flags:
 /o <outputfile>         Message output filename, default print to console
 /q                      Quite mode, no Message output to console
 /w <overwritefile>      Overwritefile pathname, format: /w file1[,file2 ...]
 /hostname <host name>   host name of server to import, default is local hostname
 /scbport <port number>  SCBroker port number of server to import, default same as the value in dumpfile
 /x <win|unix>           Force export the server in windows or unix style, for development only
 /noreplace              Donot replace special parameters during export, for development only
 /?                      Show help message
example: (Delta Clone usage is exactly same as full clone, because current customer expected behavior of delta clone is same as do full clone again)
 To export an enterprise:
   srvrcfg /clone /g gtwysrvr:port /u username /p password /t exp /v enterprise /e ENTR /f C:??????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????fgdump_ENTR_SRVR.dmp
 To import an enterprise:
   srvrcfg /clone /g gtwysrvr:port /u username /p password /t imp /v enterprise /e ENTR_Cloned /f C:????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????????fgdump_ENTR_SRVR.dmp /r sblrootpath

Enterprise name(/e) must be specified
Feb 27, 2015 4:39:18 PM runProgram
INFO: Config Util Exit Value: 1
Feb 27, 2015 4:39:18 PM exportEntConfig
INFO: Error Exporting Enterprise Configuration. Check Log file for details.


The issue can be reproduced at will with the following steps:
1) Change sadmin password to sadmin# at siebel enterprise level and at 

2) Set User/Password parameters to connect into gateway in to sadmin/sadmin#, see below: 

#Username to connect to Gateway Server on Source Machine 


#Password to connect to Gateway Server on Source Machine 


3) run the clone utility. See the command below 
 ./ -p -invPtrLoc /u01/siebel/ses/oraInst.loc 


Note: The issue was not reproduced at Windows platform


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