Why "Case Sensitive" Text Is Displayed In Non-case Insensitive Text Boxes In Siebel 8.1.1.14 in Query Mode?

(Doc ID 1991916.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Financial Services CRM - Version 8.1.1.14.1 [IP2014] and later
Information in this document applies to any platform.
Checked for Relevance on OCT-06-2016

Symptoms

On : 8.1.1.14.1 [IP2014] version, Configuration - General

ACTUAL BEHAVIOR
---------------
Fields are showing as Case Sensitive text even though the fields are Case Insensitive.

EXPECTED BEHAVIOR
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Case Insensitive fields should not be displayed with Case Sensitive text.

STEPS
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The issue can be reproduced at will with the following steps:

1. Upgraded from v8.1.1.9 to v8.1.1.14.1
2. After the upgrade, fields are showing as Case Sensitive text even though the fields are case insensitive
3. By Default all the fields in query mode appears as case sensitive text.

BUSINESS IMPACT
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It is the huge effort if we need to do from Tools for all the fields in the entire Application

Cause

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