Error - "HTTP 504 Page Cannot be Displayed" with IIS Crash After Patchset Installation (Doc ID 1992647.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.1.1.14 [IP2014] and later
Microsoft Windows x64 (64-bit) - Version: 2008 R2

Symptoms


Following call stack is found every time the URL is hit:

- CALL STACK -
ntdll +0x2e3be = RtlInitUnicodeString() +0x196
ntdll +0x2e023 = RtlFreeHeap() +0x7e
kernel32 +0x114ad = HeapFree() +0x14
MSVCR71 +0x218a = free() +0x39
sslcevt +0x4b11 = SSEventLog::GetParams() +0x111
sslcevt +0x63f8 = SSEventLog::InitHandler() +0x8
sslcevt +0x19fc = LIBLogGetUser() +0x22c
sslcevt +0x2160 = LIBLogSetCtx() +0xe0
sslcevt +0x2363 = LIBLogSetCtx() +0x2e3
sslcevt +0x23ee = LIBEvtInit() +0xe
sslcacln +0x2573
sslcshar +0x45545 = ccfProgCtx::Initialize() +0x1af5
sslcshar +0x43d25 = ccfProgCtx::Initialize() +0x2d5
sslcshar +0x43ae5 = ccfProgCtx::Initialize() +0x95
sslcshar +0x228c6 = CcfGetCtxStatus() +0x1f6
sslcshar +0x226a0 = CcfCreateProgCtx() +0x30
stcaswpi +0x1197f = CSSSWSESis::GetCfgSetting() +0x53f
stcaswpi +0x107c6 = CSSSWSEExtension::LoadConfigAndApps() +0x9c6
sweiis +0x11fa
stcaswpi +0xe959 = CSSSWSEExtension::Initialize() +0x109
sweiis +0x2a56 = GetExtensionVersion() +0x46
isapi +0xd30c = RegisterModule() +0x1ccb
isapi +0xd5d2 = RegisterModule() +0x1f91
isapi +0xade5
isapi +0xb1bb
iiscore +0x20bd1
iiscore +0x218fd
iiscore +0xe3d2
iiscore +0x10b5b
iiscore +0x12d39
iiscore +0x168dd
iiscore +0x16d52
w3dt +0x1568 = UlAtqFreeContext() +0x51
w3dt +0x154c = UlAtqFreeContext() +0x35
W3TP +0x267d = THREAD_POOL::PostCompletion() +0xd6
W3TP +0x28bd = THREAD_POOL::TerminateThreadPool() +0xa5
W3TP +0x1eb5
kernel32 +0x1338a = BaseThreadInitThunk() +0x12
ntdll +0x39f72 = RtlInitializeExceptionChain() +0x63
ntdll +0x39f45 = RtlInitializeExceptionChain() +0x36

 

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms