Mobile Disconnected: Values With Apostrophe Are Truncated By Upsync

(Doc ID 1993488.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel Mobile Applications - Version 8.1.1.14.3 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Mobile Disconnected: when in offline mode a field value is created which has an apostrophe character, then after going online again, the field value is truncated. Only characters up to the apostrophe are present on the server.

Example:
- have any 8.1.1.14 Mobile Disconnected application, e.g. ePharmaM_enu
- in offline mode create a new contact. Last name = O'Connor
- sync and go online
- wait until BatchSync finishes, then re-query contacts
- last name of the new contact is truncated, it reads: O
- everything after and including the apostrophe is lost

The other way, downsync of values with apostrophes from server to iPad works fine, there is no truncation.

Cause

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