Empty Order is Created when a Commitment Penalty is Rejected During Disconnect Process (Doc ID 1993567.1)

Last updated on MARCH 02, 2017

Applies to:

Siebel CRM - Version 8.2.2.4.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

When the Disconnect button is pressed on an Installed Asset a pop-up message will appear if a Commitment is broken.  The user will have the option to Accept or Reject.  If he presses 'Accept' he is sent to a new Order with all the correct Line Items.  However if he presses the 'Reject' button he stays on the same view but an empty Order is created.


Reproduction Steps:
1. Create a Root Product
2. Create a Promotion and check 'Track as Agreement' flag
3. Add the Root Product to the Promotion with Min\Default = 1
4. Create an account of Type Residential
5. Create an order and associate the account
6. Add new Promotion to the Line Items which also adds the Root Product.
7. Set the Status to 'Complete' for the line items and Auto-Asset.
8. Go to Installed Assets, select Promotion and hit 'Disconnect'. Select Continue in DueDate Popup, Penalty popup will appear.
9. Select Reject and note nothing happens in the UI but if you query the Orders List Applet you will see a new Order was created with no line items.


Cause

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