When Selecting Multiple Records In Applet Whole Browser Gets Selected. (Doc ID 1993832.1)

Last updated on JUNE 07, 2017

Applies to:

Siebel Public Sector Partner Portal - Version 8.1.1.11.11 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On : 8.1.1.11.11 [IP2013] version, Client Functionality

ACTUAL BEHAVIOR
---------------
When selecting multiple clients in shuttle applet whole browser gets selected.This issue happens only in IE11.The browser is flashing when selecting multiple records.
Along with the records whole browser gets selected for a flash

EXPECTED BEHAVIOR
-----------------------
Only records should be selected

STEPS
-----------------------
The issue can be reproduced at will with the following steps:
1. Login to Siebel
2. Click on Global Task Icon
3. Go to the Applet and select multiple records using Shift Key.

BUSINESS IMPACT
-----------------------
The issue has the following business impact:
Due to this issue, users cannot get expected outcome.

Cause

Sign In with your My Oracle Support account

Don't have a My Oracle Support account? Click to get started

My Oracle Support provides customers with access to over a
Million Knowledge Articles and hundreds of Community platforms