My Oracle Support Banner

OPENUI: Cannot open external URL of iHelp on IE 11 (Doc ID 1993873.1)

Last updated on FEBRUARY 06, 2019

Applies to:

Siebel CRM - Version 8.1.1.14.2 [IP2014] and later
Information in this document applies to any platform.

Symptoms

Cannot open external URL of iHelp on IE 11. This issue is only reproducible on IE 11 but not Firefox and Chrome.

To reproduce this issue, it is needed to add the following value to caption on iHelp.

In case of Firefox and Chrome, you need to select the external URL with double click to open the URL.
BugDB:20681416 is already logged in regard of this issue.

Cause

To view full details, sign in with your My Oracle Support account.

Don't have a My Oracle Support account? Click to get started!


In this Document
Symptoms
Cause
Solution
References


My Oracle Support provides customers with access to over a million knowledge articles and a vibrant support community of peers and Oracle experts.