Reassign Leads not Working after Rejection (Doc ID 1993961.1)

Last updated on AUGUST 13, 2015

Applies to:

Siebel Marketing - Version 8.1.1.11.12 [IP2013] and later
Information in this document applies to any platform.

Symptoms

On: 8.1.1.11.12 [IP2013] version / 8.1.1.14 version, Siebel Marketing

ACTUAL BEHAVIOR

When the reject and reassign leads, though lead is rejected there is no reassign performed.

EXPECTED BEHAVIOR

When the leads rejected it should be able to reassign the same.

STEPS

The issue can be reproduced with the following steps:

1. Create a new lead and enter a description
2. Click the Reject button
3. Enter a reject reason and reject comment
4. Select a valid position under 'Reassign to:' and click OK.
5. Observe that the lead is in status rejected but the owner and sales team remains unchanged.


Cause

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